We get it—sometimes $h!t happens. We totally understand. No biggie! We’re here to keep things easy and hassle-free.
For any unused, unopened, or defective items, we’ll take it off your hands as long as it’s in its original state with all packaging, including receipts/proof of purchase, and that all-important Certificate of Analysis (CoA). While we’re flexible, certain items such as perishables, promo items, and e-cards/gift cards aren’t eligible for returns.
Customers are responsible for all return shipping costs, expenses and risk of loss associated with the return of the item. Shipping costs are non-refundable. Please contacthelp@myvibe.co with any questions.
If we receive your return after the 60-day window but before the 90-day mark from the date you received your item, we’ll issue you an e-gift card upon approval of your return. It’s our way of making sure you still get the value you deserve.
We recommend using a trackable shipping service and adding insurance, especially for those high-value goodies. We know—no one loves extra steps, but it saves a lot of “Wait, where did it go?” moments.
We love a good shortcut, but please don’t send your returns directly to the manufacturer. We promise, it’ll just confuse them, and nobody wants that.
In rare cases, some items may qualify for partial refunds—like if they arrive damaged or not in their original condition. If that’s the case, just reach out to us, and we’ll see what we can do to keep the vibes positive.
Shoot us an email at help@myvibe.co, and we'll guide you through the return process. 6920 S Main PO Box 18, Wheatland, OK, 73097
Once we get your return, we'll send you an email confirmation. Give us 2-3 business days to check out your return, and we'll let you know if it's approved. Approved refunds usually show up within 5-10 business days, so keep an eye on your account.
Still waiting for that refund after 14 days? Let us know at help@myvibe.co, and we’ll sort it out ASAP.
If the item was marked as a gift when purchased and shipped directly to you, you can return it for an e-gift card equal to the value of the item. Once we receive and process your return, we’ll shoot that e-gift card straight to your inbox faster than you can say, “Thanks, but no thanks!”
Before you send anything back, if your gift wasn't clearly marked or the buyer didn't give us your email, make sure to drop us a line at help@myvibe.co. This little heads-up ensures the e-gift card goes to YOU.
If the item wasn’t marked as a gift when purchased, or if the generous giver had it shipped to themselves first, just contact us at help@myvibe.co to get the return initiated. We’re happy to help and find you the perfect vibe!
Look, we get it—sometimes things don’t go as planned. Maybe your product showed up looking like massacred mail, or maybe we sent you the wrong thing. Whatever the case, we’re here to fix it! We only replace items that are defective, damaged, or not what you ordered. Snap a few pics of the issue, and email them over to our trusty support team at help@myvibe.co, along with your name, order number, and a quick note about what's up.
Got a question, concern, or just need some good old-fashioned support? Don’t stress—Just shoot an email over to our super-friendly customer support team at help@myvibe.co and we will jump on it!